FULL COVERAGE Return/Exchange Policy
The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)
LIMITED COVERAGE Return/Exchange Policy
The following reasons are covered by our 90 day LIMITED COVERAGE Return/Exchange Policy. The customer is responsible for the return postage fees and replacement postage fees. Shipping fees are non refundable. A 30% customization fee based on the unit price of each of the returned product shall be deducted when processing the refund.
NO RETURN & EXCHANGE
The following reasons are NOT covered by our 90 day return policy. We are not liable for these issues.
Return & Exchange Service Procedure

1. Please submit a support ticket and attach clear photos of the logistics face sheet and the items that represent a quality issue.

2. Please contact our customer service team to request details such as return authorization and return instructions.

3. In order to ensure that your return is successful, you must inform the customer service of your return needs before returning it. Failure to notify customer service of your return request in advance puts a risk for lost package/s

Precautions for return and exchange

1. Items that are being returned should be new and unworn. They should be kept in its original condition in which you received them in.

2. The points given for this purchase will be automatically deducted from the corresponding points value after a successful return (only for sites that offer rewards points)

3. Coupon codes expires after use and cannot be restored after return.

Refund Procedure:

1. After receiving your returned item, we usually process your return within 1-3 business days. You will receive an email notification and you are required to reply to the email as soon as possible after receiving the notification.

2. We usually begin processing refunds within 1-2 business days of receiving a return, order cancellation or any other reason for a refund. Refunds will be processed using the same payment method as when you purchased the product, unless we have expressly

Cancellation Policy: Cancellation or replacement of unshipped products

1. Non-customized products can be canceled or replaced when they are not shipped, without any charge.

2. For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 30% of the product price as the customization fee.

3. Special note: Even if you contac

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