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RETURN AND EXCHANGE POLICY

Style, Size, and Photo Changes

If you want to return and exchange the item, please contact us, we need to verify it is in production or not. Send us an email here with your order number in the subject line and any changes in the body. We’ll get back to you as quickly as possible and make it happen!

Address Changes

If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

Damaged/Misprinted Items

If the product arrives defective, we will reprint and resend it free of charge. Please contact us here with a picture of your item and order number. We will reprint your item and ship it to you within seven business days

If you are not satisfied with the outcome of your product, we offer reprints at no charge. Please fill out our contact form and include a picture of your item explaining the issue and your order number, and a member of our team will be able to assist you.

Return and exchange your items within fourteen days after receiving your order.

Please note that whatever size, color, and image you upload will be printed on your item. If the incorrect size, color, or image is selected and sent out to you, Myfacesocksau is not responsible for replacing these items.

Product Image Disclaimer

Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing.

Cancellations/Returns

Most of our products can be cancelled up until they are shipped for a refund. To change or cancel your order, please send us an email with your order number and recipient’s name stated for ease of access, so that we can cancel or change your order as soon as you change your mind. Unfortunately, once an order has been shipped, it can no longer be cancelled or changed.

Please note that for Made-to-Order Personalized Products, we may not be able to cancel or change your products once it has been put into production. This would mean that the customization has started. To cancel or change it, would mean a charge of AU$14 customization fee based on the item’s price, because the item is made to order and can no longer be sold as new. Customization fee often includes raw material used, human cost, and the handling fee.

All refunds will be credited for the original amount paid, less shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

Exchange & Return
Our personalized item cannot be returned unless it is defective or damaged.

please refer to Return Policy or please contact our customer service for return.

 

10000+ MyFACESOCKS FANS Have To Say :)

These socks were exactly as shown. Can't wait for my husband to see them!

Robin Hughe / Instagram

These socks are so unique. Leave plenty of time for shipping! (I did and was fine!)

Vanessa / Facebook

Love the socks!! They look as shown and are so soft!!!

Durbin / Instagram

Beautiful pattern, works up so quickly. Thank you!

Paula Ray / Facebook

Socks turned out great! Hoping they fit my recipients well but they look fantastic!

Roberts / Instagram

These turned out absolutely hilarious and shipped so fast!

Kaitlyn Karan / Instagram

I love it! I couldn't wait to put them on. It shipped on time.

Rebecca Haghighi / Instagram

Exactly what I was expecting! Love the socks!

Molly Malone / Facebook

I love it! I couldn't wait to put them on. It shipped on time.

Mlnarik / Facebook

Socks arrived in good time and are just as pictured. The graphics are clear and bright. The material is strong and stretches. Bought one pair as gift, one for me.

Lisa Strainer / Instagram

Amazing seller ! Incredible communication, incredibly kind & just superb !

Nyla Warden / Facebook

Our socks came out AWESOME!!! Not only that, the sellers were very responsive, very quickly. It was the best experience I have had to date!!!

Katrina O'leary-treloar / Facebook

I got these as a Christmas gift for my friend. She absolutely loves them! She can't stop talking about them, and wants to frame them instead of wearing them! Hahah they turned out perfect!

Karen / Facebook

Super cute!!! Arrived on time as stated. Would order from this seller again.

Warden / Facebook

These socks turned out fabulous and my friend love them.

Lancaster / Instagram

This was a gift for my boyfriend for Valentine's Day. My order came in earlier than expected and on time for v-day! Thank you so much they're super cute!

Lauren / Facebook

Quick delivery time!! Can't wait to see these socks .

Madison / Instagram

Love these! And they came in super quickly even though it was right before Christmas! Thank you!

Kennedy / Facebook

I'm so grateful for their quick turnaround when I faced a present gone wrong from another vendor. Great quality and I know they will be well received! THANK YOU!

Bella / Instagram

Great socks! Soft, good quality. Would recommend!

Riney / Facebook